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Frequently Asked Questions

Browse the Koala Court frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.

Booking & Check-In

Information about bookings, payments and check-in.

Q: What time is check-in and check-out?

Check-in: 2.00 pm
Check-out: 10.00 am

Q: Do you require a security bond upon check-in?

No

Q: Is after hours check-in available?

Yes, we have a security safe located on our side office wall, please contact Koala Court for all after hour arrivals.

Q: Can I have a late check-out?

Subject to availability

Q: When do I have to pay a deposit?

On confirmation.

Q: What are the reception hours?

7.30 am to 6.00 pm Monday to Friday
8.00 am to 12.30 pm Saturday, Sunday and Public Holidays

Q: Can I book local attraction tickets at reception?

Yes, Koala Court has a tour desk on site.

FAQ Categories

 

Services & Facilities FAQ's

General information about our accommodation services and on-site facilities.

Q: Is there Internet or WiFi access available?

Yes

Q: What facilities do you have?

Secure parking, swimming pool, spa, 24 hour gym access, free Wi-Fi, undercover BBQ facilities

Q: Is there car parking available?

Yes

Q: How often are the rooms serviced?

7 night stay or more

Q: Is the pool heated?

No

FAQ Categories

 

Location FAQ's

General information about our location.

Q: How close is Cairns CBD?

15 minute walk

Q: Are there shops or restaurants nearby?

Yes

Q: Is there public transport nearby?

Yes

Q: Where can I buy groceries locally?

Friendly Grocer and Night Owl near by

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